Cancellation and refund policy

Last updated 22 October 2026

Booking and cancelling

• Booking a seat is free. You pay the seat fee only after you're matched with a group.
• If you cancel before paying, nothing is charged.
• If you cancel after paying, the seat fee is not refunded. If you paid with a pass credit and cancel more than 24 hours before the start, the credit comes back to your pass.
• If you don't pay by the time shown, your seat is released and nothing is charged.
• A paid seat fee is not refunded if you don't come.

When a meetup is called off

• If not enough people book, you aren't matched and nothing is charged.
• If a meetup you paid for is called off (for example, too few people confirmed), you get a free next seat. If you'd rather have your money back, tap "Refund instead" in the app (Profile, Kaanam passes) for a full refund.

Passes

• A pass credit is used only when you're matched, and comes back if you cancel more than 24 hours before the start.
• If you haven't used any credit, you can ask for a full refund within 7 days of buying a pass: write to [email protected].
• Unused credits expire when the pass does, 3 months after purchase.

Payment problems

If you were charged twice, or charged but your seat or pass doesn't show as paid, write to [email protected] and we'll refund the extra payment.

How refunds are paid

Refunds go back to the original payment method (UPI, card or bank account) through Razorpay. They usually arrive within 5 to 7 working days.

Venue costs

Food, drinks and tickets are paid to the venue or ticket seller, not to Kaanam, and their own policies apply.